Privacy Policy
Last updated: September 2026
Creator International Limited (“Creator”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect and use personal information when you visit www.creator.uk.com, contact us, or submit an enquiry through our website.
This policy applies to information collected through our website only. It does not replace any separate privacy information or contractual terms that may apply when you become a client, supplier, contractor or employee of Creator.
1. Who we are
The website is operated by Creator International Limited.
Our contact details are:
Creator International Limited
Unit 3 Highams Hill Farm
Sheepbarn Lane
Warlingham
Surrey
CR6 9PQ
Email: laura@creator.uk.com
Telephone: 01959 542732
For the purposes of applicable UK data protection legislation, Creator is the organisation responsible for the personal information collected through this website.
2. Information we collect
Depending on how you use the website, we may collect:
Information you provide to us
If you submit an enquiry through our website, this may include:
your first name;
your company name;
your email address;
your target project date;
information you provide about your project; and
whether you have chosen to receive news and updates from us.
If you contact us directly by email or telephone, we may also keep the information you provide as part of our correspondence with you.
Please only provide information that is relevant to your enquiry.
Information collected automatically
When you visit our website, certain technical information may be collected automatically by the website and its supporting services. This may include information such as:
your IP address;
browser and device information;
pages visited;
referring website;
date and time of visits; and
information about how you interact with the website.
The exact information collected depends on the website, analytics and other services currently enabled.
3. How we use your information
We may use personal information to:
respond to enquiries and requests;
discuss potential projects and services;
provide information you have requested;
communicate with you about a potential or existing project;
improve our website and its content;
maintain the security and operation of our website;
send news and updates where you have chosen to receive them; and
comply with legal or regulatory obligations.
We will not use the information submitted through the website for unrelated purposes.
4. Our lawful bases for using your information
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Legitimate interests
We may use information submitted through an enquiry form or by email where this is necessary to respond to your request, communicate about potential work, or manage our business enquiries.
Contract
Where an enquiry develops into a project or other contractual relationship, we may process relevant personal information where this is necessary to take steps at your request before entering into a contract or to perform a contract.
Consent
Where you choose to receive news and updates from Creator, we rely on your consent to send marketing communications.
You can withdraw your marketing consent at any time.
Legal obligation
We may process personal information where this is necessary for us to comply with a legal obligation.
5. News and updates
Our website may give you the option to sign up for news and updates.
If you choose to subscribe, we will use your email address to send the communications you have requested.
You can unsubscribe at any time by using the unsubscribe option included in our marketing communications or by contacting us at laura@creator.uk.com.
We will not add you to a marketing list simply because you have submitted a project enquiry.
6. Who we share information with
We do not sell or rent your personal information.
We may share personal information with trusted service providers where this is necessary to operate the website or respond to enquiries. These may include:
our website hosting and website management provider;
form and email service providers;
email marketing providers, where you have subscribed to news and updates;
website analytics providers, where enabled; and
professional advisers or authorities where this is necessary to comply with legal obligations or protect our rights.
Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection arrangements are in place.
7. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Enquiry information will normally be retained for as long as necessary to deal with the enquiry and any resulting relationship, and may be retained for a reasonable period afterwards for legitimate business and record-keeping purposes.
Marketing information will be retained until you unsubscribe or withdraw your consent, unless there is another lawful reason for retaining it.
We may retain certain information for longer where we are legally required to do so or where it is necessary to establish, exercise or defend legal claims.
8. Third-party links
Our website may contain links to other websites, including social media platforms, clients, suppliers and other organisations.
We are not responsible for the privacy practices or content of third-party websites. We recommend checking the privacy policy of any website you visit through a link from our website.
9. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no transmission of information over the internet can be guaranteed to be completely secure.
10. Your data protection rights
Depending on the circumstances, you may have rights under UK data protection law including the right to:
ask for access to the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information in certain circumstances;
ask us to restrict how we use your information in certain circumstances;
object to certain types of processing;
withdraw consent where we rely on consent; and
receive certain personal information in a portable format.
You can exercise your rights by contacting laura@creator.uk.com.
We may need to verify your identity before responding to a request.
11. Complaints
If you have concerns about how we have used your personal information, please contact us first at laura@creator.uk.com.
You also have the right to complain to the Information Commissioner's Office (ICO), which regulates data protection in the UK.
Information about making a complaint is available from the ICO at www.ico.org.uk.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, the information we collect, the services we use or applicable legal requirements.
The latest version will always be published on this page.
13. Contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Creator International Limited
Unit 3 Highams Hill Farm
Sheepbarn Lane
Warlingham
Surrey
CR6 9PQ
Email: laura@creator.uk.com
Telephone: 01959 542732